Since tickets are a one of a kind item and not replaceable there are no refunds, exchanges, or cancellations on any order once it is submitted to us.

Tickets can only be returned on a consignment basis where you would get 100% of the amount that we resell them for, up to the amount that you paid for them. All Prices are guaranteed at the time the order is CONFIRMED by Ticket heaven, Inc. Online orders placed after 6PM CT weekdays or on weekends may not be processed until the next working day. When you receive your tickets keep them in a safe place. Tickets can not be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets. If an event is canceled for any reason other than an act of God (rained out, earthquake, flood, etc.), strike, or lockout we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. If an event is postponed the tickets will be honored for the new date of the show. New tickets will not need to be issued. If you can not make the new date we will accept the tickets back from you on a consignment basis only. You would receive 100% of the amount that we sell them for up to the price that you paid. In case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the ticket at the ballpark for a seat to a future game that is still available. Events taking place within the state of Kansas will have sales tax added to the order. Shipping charges are calculated based on your location and the shipping method. Since tickets are bought and sold on an open market, prices are subject to change at any time. Orders with ticket groups of two(2) or four(4) are guaranteed to be together. All other quantities are not guaranteed to be consecutive. All attempts will be made by Ticket Heaven to group seats according to requested Quantity.